If you don't see what you're looking for and you'd like us to create a custom design just for you, please contact us and let us know.
Shipping & Delivery
Production lead time: 15-45days (base on different style)
Shipping way: DHL, UPS, EMS, TNT, EMS
Delivery time: 7-10days
We accept return for big quality problem with normal size.
In order to help you to get your return/refund smoothly, please read below policies carefully in advance.
In this case,please upload some persuasive pictures or video, once it is verified, you can either send it back to exchange for the correct item or return it back for full refund.
In this case,if you also like the color we send you and are willing to keep it,we would like to make some compensation for this. Or you can exchange it under our charge.
Please Note: Although we attempt to represent online colors as accurately as possible, we cannot guarantee that the colors shown on your monitor will 100% match the actual garment. Variations of light and reflections on the original photograph as well as differences in computer monitors and printers may make color tones appear slightly different than the actual fabric. So we won't take this as wrong color case,hope you can understand.
If the dress is fine but you just don't like it anymore:
We do not accept return just because customers do not like the item you received even it is right for everything.
We do not accept cancellation of orders in the production process, if the cancellation，only get a partial refund
Custom sizes and custom colors are not returnable
We don't accept returning for following cases:
2)Items that have been worn, changed or damaged like altered,dyed,etc Please contact us first when there is any problem with items you received. Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back. When you return them back, please make sure the items are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.
Process of Returning:
1) Contact our customer service within 2days from the day you received your item. Include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval from Customer Service. More than two days,we have the right to refuse to return.
2) Once Customer Service has approved your request,they will send a Product Return Form to you. Please fill the form and send it together with the item back to us as soon as possible.
3) Once received the package,your return will be processed within 5 business days. Items returned in unacceptable condition we will not process as refunds.
4) All returns costs (customer bears the shipping cost)
We reserves the rights to deny credit if items returned in unacceptable condition.
Tracking Your Order
We will send your tracking number within 2days after shipment, you may check it on-line.
Money Back Guarantee
100% Secure Ordering
All of your personal information, including your credit card number, is encrypted by SSL.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.